Adult Primary Care Experience Survey (PES)

Growing evidence tells us that patient experience is a good indicator of the quality of health services. Better experience, stronger partnerships with consumers, and patient and family-centered care have been linked to improved health, clinical, financial, service, and satisfaction outcomes.

The Health Quality & Safety Commission conducts two national surveys to enable the collection, measurement, and use of patient experience information on a regular basis. 

The adult primary care patient experience survey provides information about what patients’ experience in primary care is like and how their overall care is managed between their general practice, diagnostic services, specialists and/or hospital staff.

The adult hospital inpatient experience survey covers four key domains of hospital inpatient experience: communication, partnership, co-ordination and physical and emotional needs. 

Data Collection Portal

In the data collection portal you can:

• Update facility information

• Moderate open-ended comments before their publication to the reporting portal

• Respond to contact requests from patients

• Monitor response rates

• Download raw data in excel

Reporting Portal

In the reporting portal you can:

• View survey results

• Use data expression tool to create customised data tables

• Access to historical data

Increasing Māori and Pacific participation

A key focus of Ipsos’s work will be increasing participation from under-represented groups (in particular Māori and Pacific peoples). This will be ongoing, but as a first step will include testing alternative invitation methods and translating the surveys into Te Reo Māori. 

Need Support?

The data collection portal password will not expire. The PHO Superuser (admin@westcoasthealth.nz) can update any of the passwords if needed but they will remain regardless of engagement. 

The reporting portal will expire but the system will give the user the option to reset their password when this happens. In most cases, users will also have the option to reset their password for the reporting portal by using the “forgot-my-password” function on the sign-in page. In some cases this won’t work and Ipsos can then manually trigger a reset password link for users.

If you need access login details, add new users, or remove users who no longer need access contact the West Coast Health admin team - admin@westcoasthealth.nz 

Patients requiring support from Ipsos please email support@myexperience.health.nz or call on 0800 121 650

Practices that require support from Ipsos please email: NZPatientExperienceSurveys@ipsos.com or phone 04 974 8630